All issues are now resolved. If you are experiencing any problems please open a ticket at support@jwfloors.com
Thank you
Posted Apr 13, 2026 - 07:58 PDT
Update
If you are still missing your M:\ drive you will need to reboot your PC and log back in. All local users and facility users should now be back online.
Posted Apr 13, 2026 - 07:41 PDT
Update
The issue has been identified and should be resolved. We have confirmed the following is back online.
- Sage (accounting) - Domain Controller - You may have issues logging in to your PC. We do have a backup so you should be OK.
We are working to bring the other VM's online
Posted Apr 13, 2026 - 07:30 PDT
Investigating
Our main server is currently offline. The vendor is investigating the issue. The following systems are currently offline:
- Sage (accounting) - Remote Desktops (VMs) ReSource sales and remote users in AZ - Domain Controller - You may have issues logging in to your PC. We do have a backup so you should be OK. - File Server - You will not be able to access your files in the N:\ or M:\ mapped drives
The following systems are NOT affected. - Commercial and Residential schedules - Email - Jobrunner